GTM Learning Experience Designer

Salesforce•Indianapolis, IN

About The Position

Global Professional Services Talent Development is seeking an experienced learning development professional to assist our team in designing, developing, implementing and facilitating learning experiences and programs for a variety of practice areas that enable our employees to grow, develop, and contribute to company growth. This role is responsible for ensuring the successful design and delivery of learning experiences for Global Professional Services GTM audiences, and supporting initiatives related to talent development and thought leadership content. A trusted advisor to the business, the Learning Experience Designer draws on deep program design/facilitation skills and solid business acumen to develop innovative learning and development experiences that produce measurable impact and support the talent pipeline of a fast-paced, high-growth company. Communication and organizational skills are core to this role. Success in this role will involve partnering closely with subject matter experts, project managers, and other stakeholders to define learning objectives and create impactful learning experiences.

Requirements

Deep knowledge of leadership and organization development, change theories, learning models and best practices, instructional design strategies, and learning assessment - and a natural curiosity for leveraging leading-edge practices
Ability to thrive in a dynamic, high-output, and occasionally ambiguous environment
Strong executive presence and ability to build credibility with stakeholders at all levels
Experience in organization leadership development and coaching
Strong communication, influencing, and stakeholder management skills
Exceptional proficiency in written and verbal communication, including presentation and interpersonal skills
INNOVATION - Develops creative approaches that drive results
INTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industry
MANAGING AMBIGUITY - Produces high-quality work even with incomplete information
DRIVE RESULTS - Drives results even under tough circumstances
RESOURCEFULNESS - Finds creative solutions to roadblocks
COLLABORATION - Builds and leverages strong working relationships across all of Salesforce
DEVELOPMENT - Invests in own development and looks for opportunities to develop and coach others
GROWTH MINDSET - Approaches obstacles as an opportunity to develop and learn
IMPACT - Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages
Up to 50% travel required

Nice To Haves

3 years of experiences in Sales or Pre-Sales with a professional services organization
2 years of progressive Learning/OD/Leadership experience within large organizations
5 years experience designing development programs and courses in multiple modalities, including high-touch face-to-face and live online using a variety of technologies
3 years experience facilitating virtually and in person to varying levels of audiences

Responsibilities

Learning Design & Development Consult with business stakeholders to understand and address their development needs, and ensure alignment on strategy and content
Conduct needs assessments to determine training requirements and learning objectives
Design and develop instructional materials such as e-learning modules, instructor-led training, job aids, and performance support tools
Use instructional design methodologies and techniques to create engaging and effective seller training
Collaborate with subject matter experts to ensure the accuracy and relevance of training content
Identify with stakeholders the expected impact and measurement process
Drive continuous improvement, innovation, accountability, and sustainment of content and experiences
Develop and maintain learning assets, curriculum, and various talent development best practices that align with organizational goals and values
Mentor and coach colleagues and emerging designers and work closely with the creative team
Manages multi-stakeholder projects as needed, including managing priorities, and delivering results
Staying current with new developments in instructional design, technology, and industry trends and practically applying those learnings into deliverables
Program Delivery & Facilitation Support Facilitate virtual and in-person learning sessions, bringing content to life and creating an engaging seller and pre-sales experience
Lead program setup including room configuration, technology, and materials
Manage operational flow during sessions (timekeeping, transitions, troubleshooting)
Support live sessions by managing attendance, breakout rooms, materials, and participant needs
Manage agenda and run sheet timing and accuracy
Stakeholder & Participant Experience Serve as primary liaison for participants and stakeholders throughout the program lifecycle
Ensure a consistent, professional, and high-quality learning experience
Proactively identify and resolve issues and risks
Communicate program updates, changes, and key information to stakeholders in a timely manner
Gather and synthesize feedback to inform continuous improvement