Guest Experience - Guest Experience Ambassador 2026

Baltimore Ravens•Baltimore, MD

5d•$17•Onsite

About The Position

At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one-of-a-kind experience. The Guest Experience Ambassador position is ideal for any individual with a friendly, outgoing personality who will focus on bringing excitement and happiness to all guests on gamedays or other sponsored Ravens events. This position includes various roles such as ADA Runner, Multi-Purpose Roamer, Guest Service Location attendant, or Premium Concierge.

Requirements

Natural ability to communicate comfortably and professionally with others.
Ability to work well in a team-oriented environment.
Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas.
Ability to maintain a calm, professional attitude when working with patrons, regardless of the situation
Proactive willingness to address all issues presented.
Ability to multitask and prioritize tasks when necessary.
Ability to stand for long periods of time, including walking or climbing stairs throughout the stadium or at an event.
Ability to lift up to 35 lbs.
Ability to use a mobile communicator.
Ability to work outdoors in variable temperatures, including extremely hot and cold weather.
Interests in football, the Baltimore Ravens, and the National Football League.
Passion for serving others and providing an elevated personal experience (Premium)
Have Fun!
High School diploma or GED
Any experience in a customer service role
Available for all Ravens home games including potential playoff games and other M&T Bank Stadium special events: 10 games per season including pre and post season games. Flexible schedules including days, nights, weekends and holidays.
GEAs will be required to review the Stipulations for Hire during their first training session
Upload and submit a resume AND cover letter.
Complete the required additional screening questions as part of the application.

Nice To Haves

Premium Concierge - At least two (2) - three (3) years of experience working in customer service or a related field, preferably hospitality or restaurant industry.
MUST BE available to stay up to 90 minutes post-game for most games and events throughout the season (Premium)
Assistance at additional Ravens events may be available. This may include Movie Night, Draft Events, Training Camp, Purple Evening, etc.

Responsibilities

Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium. This includes celebrating birthdays, anniversaries, or first game attendees.
Assist stadium partners when needed or as applicable/service recovery.
Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.)
Assist guests with directions, event information, and stadium information.
Assist with our Designated Driver program & First Game Certificate distribution
Monitor guests for Fan Code of Conduct compliance.
Monitor our ADA seat locations - Making sure correct fans are in seats and assist guests as needed
Assist with wheelchair transport to guests designated seats or parking lot.
Anticipate guests needs and provide a personalized level of service while maintaining high levels of guest engagement to assist with guests’ needs (Premium)
Monitor and enforce access to premium location (Premium)
Light housekeeping responsibilities – clear tables, collect trash, contact our housekeeping team members to ensure presentation of areas (Premium)