Guest Experience Ambassador (Floor Manager) - The Ben Hotel, Autograph Collection

Marriott Hotels Resorts•West Palm Beach, FL

3d•$55,000•Onsite

About The Position

At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd “Birdie” Dewey and her famed Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else. Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben invites guests to immerse themselves in refined coastal living. Guests gather at Proper Grit , our signature whisky and supper club–inspired restaurant, or ascend to Spruzzo , our rooftop Mediterranean lounge offering sweeping waterfront views. Every space reflects thoughtful design, elevated service, and an atmosphere where hospitality feels both personal and extraordinary. The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. This is a place for professionals who take pride in presence, pursue excellence, and thrive in an environment where every detail matters. At The Ben, you don’t simply work in luxury—you help define it. The Guest Experience Ambassador is a highly visible luxury hospitality professional dedicated to crafting seamless, personalized in-room experiences for guests throughout their stay. Assigned to approximately 30 rooms daily , the Ambassador serves as the floor’s host, concierge, and service liaison , ensuring every moment—from arrival to departure—is executed with quiet precision and genuine warmth. Working from 11:00 AM to 7:00 PM , this role requires exceptional awareness, emotional intelligence, and operational discipline. The Ambassador anticipates guest needs before they are expressed, coordinates services discreetly across departments, and ensures every detail of the guest environment reflects the highest standards of luxury hospitality. This role embodies the art of anticipatory service—gracious, intuitive, and effortlessly refined.

Requirements

Exceptional interpersonal presence and confidence in guest-facing environments
Highly detail-oriented with strong operational discipline
Calm and composed in high-occupancy, fast-paced settings
Natural emotional intelligence and guest awareness
Passion for anticipatory service and luxury hospitality standards
Ability to communicate clearly and collaborate across departments

Nice To Haves

Luxury hotel, lifestyle property, or high-touch hospitality experience is strongly preferred.

Responsibilities

Curated Arrival Experience
Coordinate in real time with the Front Desk regarding room assignments, arrivals, and guest preferences.
Ensure amenities are thoughtfully prepared and presented prior to guest arrival.
Welcome guests upon arrival to the floor with warmth, confidence, and discretion.
Escort guests when appropriate, introducing the room experience and confirming service preferences.
Provide direct contact information to create ease, accessibility, and personalized service throughout the stay.
In-Room Experience Stewardship
Conduct detailed inspections of all assigned stayover rooms with a focus on presentation, precision, and luxury-level standards.
Monitor departures and coordinate closely with Housekeeping to support seamless room turnover.
Review minibar consumption and ensure accurate communication with the appropriate departments.
Maintain impeccable corridor presentation and ensure prompt tray removal and service follow-up.
Service Coordination & Guest Advocacy
Serve as the communication hub between Front Desk, Housekeeping, Engineering, and In-Room Dining during peak operational hours.
Anticipate service opportunities and resolve concerns before they impact the guest experience.
Coordinate service delivery discreetly while maintaining the guest’s sense of ease and privacy.
Utilize technology and internal systems to ensure seamless, efficient service coordination.

Benefits

Medical, dental, & vision insurance
Winter Housing Stipend
Recreational benefits, either employer sponsored ski pass or end of season bonus
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Hotels, Restaurants, and much more.
Unlimited paid time off
Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
Eligible to participate in the Company’s 401(k) program with employer match
Eligible to enroll in Health savings accounts or Flexible Spending Accounts
Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
Company-paid short-term disability
WINFertility guidance for those enrolled in Sage medical plan
Calm Health Application Subscription
Tuition Reimbursement of up to $2,000 per calendar year
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.