Guest Experience Associate-Gainesville

Atlanta Botanical Garden Inc•Gainesville, GA

13d

About The Position

The Guest Experience Associate plays a key role in shaping each guest’s journey at the Garden. The primary function of this position is to be a frontline ambassador for the Garden with a main focus of creating enjoyable and positive experiences for all visitors. The Guest Experience Associate will interact with visitors at the entry admissions area and throughout the Garden providing information and handling basic sales transactions.

Requirements

Prefer 1 year retail experience
Strong customer service skills; experience working in a customer focused capacity
Flexibility of schedule to work shifts including weekends, evenings and holidays
Experience with POS systems and daily balancing of cash and receipts
Multi-tasking and organizational abilities
Flexibility and capability to adapt to changes in daily routine and visitor needs
Basic math, computer and cash handling skills required
Intermittent standing and walking with extended periods of sitting at desk or working at point of sale computer.
Position requires visual acuity to read details presented on a computer screen
Manual dexterity to operate a computer keyboard and card swipe reader
Manual dexterity to open and operate a cash drawer
Ability to lift up to 40 pounds
Excellent organizational and time management skills
Ability to effectively respond to multiple, changing and often conflicting priorities is essential
Must be able to effectively interact with the general public of all dispositions and maintain a calm, friendly and pleasant demeanor at all times

Responsibilities

Greet arriving visitors and welcome them to the Garden
Gather feedback from visitors to share with management; work to problem solve daily issues as possible
Process all admission Point of Sale (POS) transactions and functions, handle cash and credit transactions with a high level of accuracy and according to established policies
Promote and actively sell annual garden memberships
Assist visitors with Gift Shop purchases
Cleans and stock Gift Shop as necessary
Provide general information about the Garden and the Gainesville area
Maintain brochure racks and cleanliness of visitor center area
Assist with incoming phone calls, vendors and visitors arriving for appointments with staff
May work in the Garden directing and assisting visitors during an event