Guest Experience Associate

Hattiesburg Convention Commission • Hattiesburg, MS

3d • Onsite

About The Position

We are seeking an experienced and highly motivated individual to join our team as a Guest Experience Associate at the Hattiesburg Zoo and Serengeti Springs. As a Guest  Experience Associate, you will be responsible for ensuring the efficient and smooth operations of our in house experiences such birthday parties, ticketing and admissions process.

Requirements

• 1 - 2 years of experience in a customer service or ticketing role but not required
• Excellent communication and interpersonal skills, with a positive and friendly attitude
• Strong attention to detail and accuracy, with the ability to handle cash transactions and follow accounting procedures
• Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively
• Comfortable working in a team environment, with the ability to take direction and work collaboratively with other staff members
• Available to work a flexible schedule, including weekends, holidays, and evenings as needed

Responsibilities

• Greet guests with a positive and friendly attitude, providing exceptional customer service
• Sell tickets and admission passes to guests, ensuring accuracy of transactions and maintaining proper cash handling procedures
• Answer guest inquiries and provide information about the zoo and water park, including attraction hours, pricing, and special events
• Assist with crowd control and queue management, ensuring that guests are properly spaced and lines move quickly and efficiently
• Scan tickets and verify admission passes, ensuring that guests have valid and appropriate tickets for their desired attractions
• Bag checking to ensure 
• Assist with ticketing and admission-related issues, including refunds, exchanges, and guest complaints
• Maintain accurate records of ticket sales and cash transactions, ensuring that all accounting procedures are followed
• Assist with opening and closing procedures, including cash handling, balancing of tills, and securing of equipment and cash at the end of the day
• Perform other duties as assigned by management, including assisting with event set-up and clean-up, and general park maintenance tasks
• Serve as party captains that include setting up, break down and assisting party guests 
• Provide service as cabana attendants including food & beverage service, upkeep and cleanliness of the area

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed