Guest Experience - Associate

SSA Group, LLC•Sioux Falls, SD

About The Position

Join our Hospitality team at the Great Plains Zoo! Guest Experience Associates job duties include ticket sales, membership sales and renewals. Guest wayfinding and assist guests with general questions. Operation hours: 9am to 5pm Daily, with additional evening events throughout the summer. Weekend and evening availability required. Candidates must demonstrate strong hospitality driven communication skills with ability to engage guests professionally both over the phone and in person. Position Title: Guest Experience Associate Reports to: Guest Services Manager and Assistant Guest Services Manager. Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Requirements

Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.
Driven by cultural attractions and the environment they support.
People-person that is guest service-oriented.
Comfortable in a sales role, meeting goals and supporting a driven & informed experience.
An individual who brings excitement and opportunity to engage with the team and guests.
Cashier and cash handling experience is a plus.
Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Day-to-day functions of admissions and membership windows.
Drive ticket packages and membership growth through daily goals.
Maintain compliance with cash-handling procedures.
Perform their duties to the best of their abilities and promote an overall best guest experience.
Perform other tasks deemed necessary.
Maintain a clean, safe, and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave.
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

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