Guest Experience Captain (Lead Valet)

METROPOLITAN HEALTHCARE SERVICES•Falls Church, VA

16d•$18•Onsite

About The Position

Are you a natural leader who thrives in fast-paced environments and loves delivering exceptional service? Join our team as a Guest Experience Captain, where you’ll lead valet operations while creating a welcoming, seamless arrival experience for patients and visitors. In this role, you’ll work alongside the team while helping coordinate daily valet services, supporting operations, and stepping in as a trusted leader when management is off-site. If you’re dependable, organized, and passionate about customer service, we want you on our team. What You’ll Do Guest Experience & Valet Operations Safely park and retrieve guest vehicles with care and professionalism Identify and report existing vehicle damage before parking Record parking locations and connect them with guest valet tickets Greet patients and visitors warmly and assist with directions Clearly explain valet procedures and parking information Team Leadership Lead by example and keep team morale high Help organize daily tasks and support shift scheduling Monitor attendance and communicate schedule updates Assist with resolving team or guest concerns Step in to support operations when the Manager is unavailable Operations & Administration Follow company procedures for cash handling and transaction tracking Assist with maintaining accurate records and cash reconciliation Support timekeeping systems and shift coverage Safety & Professionalism Maintain a clean, organized, and safe work environment Stay calm and solution-focused during busy periods Protect guest privacy and follow all HIPAA guidelines Key Responsibilities Guest Service & Valet Operations Safely park and retrieve guest vehicles Note and report existing vehicle damage Record parking locations and manage valet tickets Greet and assist patients and visitors with directions Team Leadership Lead team members by example Help organize daily tasks and assist with scheduling Support attendance tracking and shift coverage Step in for the Manager when needed Operations & Safety Follow cash handling and transaction procedures Maintain a clean, safe work area Stay calm in busy situations and protect guest privacy (HIPAA) Ideal Candidate Strong customer service skills Reliable, organized, and team-focused Comfortable leading in a fast-paced environment

Requirements

High School Diploma/GED
3 years of related experience
Minimum age of 21 years old
At least 3 years of relevant experience
Valid, unrestricted driver’s license with a clean driving record
Able to drive both automatic and manual (stick shift) vehicles
Must be eligible to work in the U.S. and pass background and drug screenings
Able to fluently speak, read, and write in English
Must meet all required immunizations or health screenings
Strong communication skills and a commitment to excellent customer service
Willingness to work in all weather conditions (heat, wind, rain, snow, etc.)
Regularly required to stand, walk, sit, speak, hear, and use hands
Able to lift up to 50 lbs frequently and 75 lbs occasionally
Able to push and pull 75 lbs frequently and up to 100 lbs occasionally
Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances
The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts