Guest Experience Coordinator (Public Relations Specialist)

State of Maine•Gray, ME

1d•$21 - $29•Onsite

About The Position

Maine Wildlife Park is one of the Maine Department of Inland Fisheries and Wildlife’s most visible and well-loved public programs, welcoming tens of thousands of visitors each year. The Public Relations Specialist (Visitor Experience Coordinator) plays a key role in shaping how visitors experience the park and how the Department connects with the public. This position serves as a primary point of contact for visitors, supports public-facing events and group visits, assists with outreach and informational materials, and helps ensure visitors receive accurate information and positive, professional interactions. Through daily engagement with the public, this role supports the Department’s mission by increasing awareness, understanding, and participation in Maine’s wildlife and conservation programs.

Requirements

A four (4) year combination of education, training, and/or experience in outdoor education, public relations, or program management.
Education in other fields must be supplemented by two (2) years of work experience which provides knowledge of professional outdoor education, public relations, various media, and/or information dissemination techniques.

Nice To Haves

Knowledge of public relations and customer communication principles
Strong verbal and written communication skills
Ability to interact professionally with diverse audiences, including visitors, partners, and media representatives
Ability to organize, prioritize, and manage multiple tasks
Ability to apply departmental policies and procedures when interacting with the public
Familiarity with public-facing materials, visual displays, and educational messaging is beneficial

Responsibilities

Serve as a primary point of contact for visitors, providing accurate information and a positive, welcoming experience.
Respond to visitor questions and concerns and support safe, enjoyable experiences during peak visitation.
Coordinate and support group visits, tours, and educational experiences.
Assist with planning and on-site support of public events and public-facing activities.
Support development and maintenance of informational materials, signage, displays, and website content.
Assist with routine media inquiries and event-related media coordination, referring complex matters as appropriate.
Track visitation, participation trends, and public feedback to support outreach evaluation and planning.
Work collaboratively with park staff, seasonal staff, volunteers, and partners to ensure consistent, professional public engagement.

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.