Guest Experience Coordinator

Four Seasons Hotels and Resorts • Puerto Rico, TX

1d

About The Position

The Guest Experience Coordinator plays a key behind-the-scenes and guest-facing role in supporting the Front Desk by coordinating personalized touches, reviewing guest data, and ensuring thoughtful amenities and experiences are flawlessly executed.

Requirements

• Previous experience in front office, guest services, or hospitality coordination, preferably in a luxury environment
• Strong organizational skills with exceptional attention to detail
• Ability to analyze guest data and translate insights into personalized service actions
• Creative mindset with a passion for thoughtful, anticipatory guest experiences
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced setting

Responsibilities

• Review guest profiles, preferences, stay history, and arrival reports to support personalized service delivery
• Coordinate in-room amenities, welcome gifts, and special requests in collaboration with Front Office, Housekeeping, Culinary, and other departments
• Support the planning and execution of personalized guest moments, celebrations, and unique ideas that enhance the overall stay
• Maintain accurate records of guest preferences, notes, and service recovery actions within internal systems
• Act as a liaison between the Front Desk and operational teams to ensure timely and seamless execution of guest requests
• Assist with VIP, repeat guest, and special occasion stays, ensuring expectations are exceeded
• Monitor guest feedback and service trends to identify opportunities for improvement and personalization
• Support daily Front Desk operations as needed, ensuring a smooth arrival and departure experience

Benefits

• Energizing Employee Culture where you are encouraged to be your true self!
• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed