Guest Experience Lead Supervisor

ASM Global • Bossier City, LA

16d

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure event staff are in their assigned roles Check placement of security screening devices and ticket scanners. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution Responds to and records proper documentation for any incidents that occur Assists guests with customer concerns, including ticket resolution Assists with traffic and parking management, as necessary Other duties and responsibilities as assigned QUALIFICATIONS ·Work independently, exercising judgment and initiative. Work effectively under pressure and/or stringent schedule and produce accurate results. Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment. Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility. Demonstrate knowledge of practices and procedures related to facility security Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing. Follow oral and written instructions. Be licensed and insured to operate a motor vehicle in the United States. Remain flexible and adjust to situations as they occur. EDUCATION AND WORK EXPERIENCE High School diploma or GED, and one year experience, or any equivalent combination of education and experience. PHYSICAL DEMANDS Ability to read words and numbers in printed form and on a computer Ability to speak clearly with proper diction Walk/stand for extended periods during a shift Climb stairs and lift up to 75 lbs of equipment Hearing sufficient to clearly hear voices, alarms, bells, and horns Ability to travel by automobile Ability to use standard office equipment WORKING ENVIRONMENT/CONDITIONS Majority of work is indoors, outdoor work will be required at times At times may require being outside during adverse weather May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type HOURS OF WORK AND TRAVEL REQUIREMENTS This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Requirements

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment.
• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility.
• Demonstrate knowledge of practices and procedures related to facility security
• Meet the physical demands of the job.
• Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain flexible and adjust to situations as they occur.
• High School diploma or GED, and one year experience, or any equivalent combination of education and experience.
• Ability to read words and numbers in printed form and on a computer
• Ability to speak clearly with proper diction
• Walk/stand for extended periods during a shift
• Climb stairs and lift up to 75 lbs of equipment
• Hearing sufficient to clearly hear voices, alarms, bells, and horns
• Ability to travel by automobile
• Ability to use standard office equipment

Responsibilities

• Ensure event staff are in their assigned roles
• Check placement of security screening devices and ticket scanners.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items
• Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution
• Responds to and records proper documentation for any incidents that occur
• Assists guests with customer concerns, including ticket resolution
• Assists with traffic and parking management, as necessary
• Other duties and responsibilities as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees