GUEST EXPERIENCE MANAGER - RICHMOND, VA

Compass Group

2d•$60,000 - $67,000

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Job SummaryThe Guest Experience Manager is responsible for creating and maintaining an exceptional customer experience throughout the marketplace. This role oversees marketing initiatives, guest engagement activities, and ensures the highest quality standards for front-of-house operations.

Requirements

Strong communication and interpersonal skills.
Creative mindset with experience in event planning or marketing.
Knowledge of food allergens and compliance standards.
Ability to manage multiple priorities and deliver exceptional guest experiences.

Responsibilities

Marketing & Engagement:
Develop and execute marketing strategies across the marketplace.
Generate creative ideas for pop-up events, monthly promotions, and other guest engagement activities.
Customer Experience:
Enhance front-of-house offerings and maintain product quality.
Design and implement signage for stations, ensuring compliance with allergen information.
Client & Catering Relations:
Conduct meetings with clients and catering customers to ensure satisfaction and address needs.
Quality Assurance & Problem Solving:
Assist in monitoring product quality for guests.
Identify and resolve challenges related to guests or associates promptly and effectively.
Assume any responsibilities noted for the business by the chef manager or other leadership