Guest Experience Manager

Salon Halo•Tampa, FL

13d

About The Position

At Salon Halo, we cultivate a culture of innovation, collaboration, and continuous growth while providing an elevated level of service that keeps our clients returning. We are seeking a driven and dynamic Assistant Salon Manager to support our Luxury Salon Managers at our Tampa area locations. This role is ideal for an aspiring leader who desires hands-on experience in high-end salon operations, with mentorship to grow into a larger leadership role in the future. Why Join Salon Halo? Work in an upbeat and culture centered luxury salon environment Mentorship and training designed to develop leadership and business management skills Opportunities for career growth, increased responsibilities, and performance based bonuses Access to educational resources, business development training, and leadership coaching The opportunity to contribute to a team that values excellence, accountability, and continuous growth

Requirements

One year or more experience in a client service, hospitality, or administrative role
Strong interest in the beauty industry and luxury guest experiences
Highly organized with the ability to manage multiple responsibilities in a fast paced environment
Self motivated and proactive with a desire to grow professionally
Strong communication skills with the ability to support and influence a team in a positive way
Comfortable receiving feedback and applying it to improve performance
Comfortable learning new technology and salon systems
Positive, professional, and dependable with a strong sense of accountability
Availability to work Mondays from 8 AM to 6 PM and Thursdays from 10 AM to 8 PM along with additional evenings and weekends including Fridays and Saturdays

Responsibilities

Guest Experience & Front Desk Leadership Ensure an exceptional luxury experience for every guest
Serve as the first and last point of contact for clients while creating a welcoming and professional atmosphere
Manage guest communications including voicemails, emails, and social media inquiries in a timely manner
Maintain a polished and organized salon environment that reflects Salon Halo standards
Assist stylists with guest concerns or service questions to ensure satisfaction and long term guest relationships
Operational Excellence Maintain the cleanliness and presentation of all salon areas
Ensure opening and closing responsibilities are completed consistently
Assist with inventory organization and support operational tracking
Support planning and execution of seasonal promotions and salon presentations
Stylist & Team Performance Support Assist in tracking stylist productivity and salon performance
Support stylists in utilizing salon systems and tools that help them reach their goals
Encourage accountability, professionalism, and a strong team culture
Assist leadership in supporting stylist growth and development
Growth & Community Involvement Support the Luxury Salon Manager with marketing initiatives and local community involvement
Represent Salon Halo with professionalism while helping strengthen brand reputation
Contribute ideas that enhance the guest experience and support salon growth
Adaptability & Leadership Development Remain flexible and responsive to the daily needs of the salon
Approach challenges with professionalism, problem solving, and a positive attitude
Develop leadership and business skills through mentorship and continued learning
Provide support across multiple locations when needed