GUEST EXPERIENCE SUPERVISOR Billings KOA

Kampgrounds Of America, Inc.•Billings, MT

About The Position

The Guest Experience Supervisor works closely with the Assistant General Manager (AGM) in overseeing daily operations of the campground, ensuring employee productivity and providing all guests with quality service prior to and throughout their stay. Tasks may include assistance with staffing, inventory management, safety, guest services, front desk, store and recreation.

Requirements

High School Diploma or equivalent
Experience in a customer service supervisory role
Hear and speak the English language fluently
Strong decision-making ability
Proficient Computer Skills
Ability to work nights, weekends and holidays
Excellent communication, collaboration, and delegation skills with ability to manage conflict
Ability to motivate, lead and develop employees
Strong working knowledge of operational procedures
Valid driver’s license

Responsibilities

Efficient operation of the campground by supervising and supporting Guest Services to include Front Desk, Store, Recreation, Night hosts, and Guest Guide teams.
Communicate and correct deficiencies in these departments by collaborating with departmental supervisors and AGM.
Provide high level of customer service while improving guest satisfaction and raising the net promoter score.
Ensure all accounting functions at the campground are following OAK procedures including correct and accurate cash handling.
Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
Coordinate with AGM and department heads to stay up to date with changes, issues, and improvements.
Effective conflict resolution and critical thinking skills.
Ability to prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
Comfortable in high-pressure and fast paced situations while maintaining composure and objectivity.
Maintain property by following the quality assurance manual.
Function as Manager on Duty in the absence of GM and AGM.
Monitor and implement the department safety program which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.