Guest Reception Representative

Hilton Grand Vacations • New Orleans, LA

3d • $16

About The Position

Hilton Grand Vacations is dedicated to helping our guests all over the globe, by
providing a unique vacation experience and opportunity. We are a company who
believes in our employees and cultivates their talents to the fullest.

As Sales Gallery/Guest Reception Agent you will be responsible for providing
outstanding service to both our internal and external customers while supporting
Sales and Marketing Departments by performing a variety of responsibilities in a
smooth and consistent manner.

Hilton Grand Vacations is an authority in the vacation ownership industry,
operating with an unwavering dedication to innovation, quality, and continued
growth. At the core of our company’s success are our Team Members. To fulfill
this role successfully, you should have the following minimum qualifications and
experience:

Requirements

• High school diploma or equivalent.
• Warm welcoming smile and demeanor to greet all guests and other team members.
• Previous customer service experience.
• Helpful and impeccable communication skills
• Professional appearance and friendly demeanor.
• Strong Understanding of Microsoft Suite

Nice To Haves

• 6 months or more previous experience working in the timeshare industry.
• Detailed understanding of the area with ability to explain activities, restaurants, and destinations.

Responsibilities

• Set and update the various Sales Executive rotations daily and any specialty rotations on the effective dates.
• Check in guests and owners for their sales presentation and assign appropriate Sales Executives with accurate codes.
• Answer all phone calls and direct to the appropriate extension number.
• Track daily attendance and training attendance.
• Take inventory and stock all kitchen supplies including but not limited to: Food, Coffee, Juice, Paper Good/Cleaning Supplies, and Soda.
• Assist with extra premiums for all departments and reconciles nightly.
• Carries out all reasonable requests by management of which a team member is capable of performing.

Benefits

• Medical, Dental, and Vision insurance from day one.
• Financial Wellness - 401k plan with company match, life insurance, company stock purchase program.
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program.
• Paid Sick Days.
• Team Member Recognition and numerous learning and advancement opportunities and more.
• Hourly wage of $16 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED