Guest Relations Agent

Westgate Resorts•Kissimmee, FL

23h•$16 - $16

About The Position

Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.

Requirements

Stand for long periods of time
On many occasions, must be able to withstand prolonged exposure to sunlight.
Strong communication skills (verbal & written) for guest interactions and team coordination.
Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
Problem-solving skills to address guest concerns or logistical challenges.
Flexible schedule, including weekends, holidays, and evenings.
Basic Microsoft Office and computer knowledge
Valid Florida Driving Licenses: able to drive a golf cart vehicle, up to 15-passenger van with the passage following safety guidelines

Responsibilities

Respond promptly to guest inquiries, requests, and concerns.
Coordinate and assign bell services for luggage, room changes, and deliveries.
Communicate effectively with team members and departments to ensure smooth operations.
Oversee luggage handling, storage, and security procedures.
Manage transportation requests and support VIP and special guest services.
Act as a liaison between guests and resort departments to enhance the guest experience.
Monitor workflow during peak check-in and check-out periods.
Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.
Perform other duties as assigned.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs