Guest Relations Assistant Manager

Lake Gregory Company•Crestline, CA

About The Position

The Assistant Manager supports the daily operations of the park and works closely with the Manager to ensure a safe, efficient, and welcoming environment for staff and guests. This position provides direct supervision and support to front-line teams, assists with scheduling, training, and inventory, and helps ensure compliance with company policies and safety standards. The Assistant Manager is a working leader who leads by example, maintains operational standards, and may serve as acting Manager as assigned.

Requirements

Strong written and verbal communication skills with staff, management, vendors, and guests
Ability to follow instructions, learn new skills, and work effectively under supervision
Professional demeanor, positive attitude, and sound judgment in high-pressure or stressful situations
Proficiency in math, written communication, and job-related computer applications
Effective time management and organizational practices in a fast-paced environment
Demonstrated commitment to organizational values, including integrity, excellence, and a guest-focused, solution-oriented approach
Ability to lead by example and support team performance
Clean and professional appearance appropriate for a public-facing role
Valid California Driver’s License with a minimum of three years of clean driving record
Availability to work weekends, evenings, overnights, and/or holidays as operationally required
Maintain current certifications in CPR and First Aid throughout employment
Agreement to and compliance with the Employee Handbook and company policies
Must be able to lift, carry, push, and pull objects weighing up to 50 pounds, with or without reasonable accommodation
Ability to work outdoors in varying weather conditions, including heat, rain, snow, ice, and wind
Ability to walk up to five miles per day over uneven terrain, including trails and unpaved surfaces
Ability to stand, walk, bend, climb, and perform physical tasks for extended periods of time as required to perform essential job functions

Nice To Haves

Prior supervisory or leadership experience preferred

Responsibilities

Oversee various roles within the department, including Guest Information Specialists, Beach Crew, Boathouse Crew, Skatepark Attendants, and Bait & Tackle Crew
Support the Manager in daily operations, scheduling, and workflow
Supervise staff performance during assigned shifts and provide clear direction in accordance with established policies
Enforce workplace policies, safety standards, and company procedures consistent with applicable regulations
Provide oversight and input on shop operations, inventory, and merchandise management
Assist with coordination and hosting of day-use beach groups
Provide ongoing training for front-line staff with a strong emphasis on customer service and safety compliance
Anticipate and respond to guest or staff needs and requests across departments with a spirit of hospitality and excellence
Support coordination with local organizations regarding partnerships, donations, and banner requests
Oversee CRM platforms to support reservations, payments, and account management
Assist front line staff and ensure accuracy in counting, balancing, and verifying cash deposits in accordance with internal controls
Communicate operational issues, improvements, and updates to the Manager
Assist the Manager with inventory management, including merchandise and equipment
Develop and adjust staff schedules, especially during inclement weather, based on operational needs and staffing requirements
Lead by example with professionalism, reliability, and accountability
Foster a positive, respectful, and collaborative work environment
Help motivate staff and maintain positive engagement
Provide constructive feedback and assist with corrective action when necessary, in coordination with management
Provide detailed reports of activities and incidents to upper management
Perform other duties as assigned by the supervisor