Guest Relations Coordinator

Great Parks of Hamilton County • Cincinnati, OH

2d

About The Position

Are you passionate about creating positive guest experiences?  Does helping other and being ‘in the know’ fill your cup? If so, you might be our next Guest Relations Coordinator!  This role is essential in supporting the team in guiding the guests to the right resources and information; helping them to feel confident, comfortable and excited to explore all 23 Great Parks!

At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations. Be a part of an inclusive organization that enriches the region by inspiring nature-based experiences, celebrating cultural heritage and building strong and healthy communities through our dedicated staff, volunteers, and friends.

Requirements

• An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.
• An example of an acceptable qualification is:  High School Diploma or GED is required and at least 3 years of experience which evidences a comprehensive knowledge of customer service practices, and office administration.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.
• State Motor Vehicle Operator’s License that Meet Great Parks’ current carrier guidelines.

Responsibilities

• Assists the Guest Relations Manager with daily operation of the Guest Relations Department at Winton Center.
• Accounts for daily cash transactions.  Complies with all cash handling policies and enforces cash control procedures including; POS operation, daily deposits, shift/change tills, required logs and regular cash audits.
• Coordinates work assignments, assists with and trains employees and volunteers, provides guidance, resolves customer work issues, and ensures work complies with Great Parks’ policy and performance standards.
• Represents Great Parks in a positive manner, provides general park information and answers inquiries as needed.
• Receives and resolves guest concerns and complaints.   Analyzes and promptly resolves problems.   Provides recommendations as necessary to Guest Relations Manager.
• Works and communicates effectively with other departments, leadership, peers and subordinates.  Attends and participates in meetings as directed.  Completes required training.
• Monitors staffing needs based on work volume and ensures prompt customer service.
• Performs various clerical and administrative tasks for the Guest Relations Department as assigned.  Creates and updates reports.
• Attends monthly open houses at lodges, banquet centers, and other reservable venues.
• Responsible for setup and teardown for bookings at Winton Center Auditorium.
• Responsible for upkeep of the mailroom including recycling, package delivery, bulk mail and outgoing mail.
• Purchases supplies and equipment as assigned.   Submits purchase requests.   Adheres to purchasing card procedures and submits expenditures for supervisor approval.
• Works directly with the Marketing & Brand Strategy Department to create and update promotional materials.  Submits information for news releases, social media and advertising.
• Updates pricing and policies in the reservation system as directed.
• Distributes a variety of reservation activity reports for field staff at regular intervals.
• Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations.
• Maintains confidentiality of confidential and sensitive information.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.

Benefits

• We offer an excellent benefit package that includes medical, dental and life insurance; paid vacation, holidays, and sick time; enrollment in Ohio Public Employees Retirement System and free or discounted use of many Great Parks of Hamilton County recreational activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED