Guest Relations Coordinator, Part-Time

Texas Roadhouse•Rochester, MN

2d•Remote

About The Position

Part‑Time Guest Relations Representative, Remote Schedule: Every Thursday, Friday, Saturday | 11:30 AM – 8:00 PM EST This is a part‑time remote position with a consistent weekly schedule. Ready to Love Your Job? Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs! Why This Role Rocks At Texas Roadhouse, our guests come first—and this role is all about making sure they feel heard, cared for, and valued. As part of our Guest Relations team, you’ll be the voice of empathy and problem‑solving, helping turn concerns into positive experiences. If you enjoy helping others, thinking on your feet, and being part of a team that truly cares, this is a seat worth pulling up to.

Requirements

High school diploma or GED
6 months to 1 year of experience in restaurant operations, hospitality, or guest services
Working knowledge of Microsoft Outlook, Word, and Excel
Strong communication skills, attention to detail, and an empathetic approach
Ability to use sound judgment and discretion in sensitive situations

Responsibilities

Answer guest relations calls with genuine care and concern
Document guest interactions accurately using our ServiceNow Guest Relations system
Use critical thinking and available resources to resolve guest concerns quickly and effectively
Route sensitive issues to the appropriate internal teams when needed (Risk, PR, Employee Relations, Crisis Team, etc.)
Partner with restaurant management to support successful guest resolutions
Use reporting tools to provide timely follow‑up communication to restaurant partners
Assist guests with gift card questions and reconciliation
Respond to social media messages to support guest recovery efforts
Review and classify concerns submitted through the Texas Roadhouse website
Follow up with stores, Market Partners, and guests on cases open longer than 72 hours