Guest Relations Manager, Hope Lodge

American Chemical Society•Boston, MA

10d•$52,700

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency. Salary: $52,700 plus full benefit's package. ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. At the American Cancer Society, our employees are the soul of our lifesaving mission to save lives. Our employment opportunities are as diverse as our people and include every discipline found in other business enterprises. As an organization, we adhere to a set of core values that help inform all our decisions. But what really sets us apart is that the work we do has global impact -- and every passionate, dedicated American Cancer Society team member contributes to each groundbreaking achievement we make.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
Valid Driver's License with Clean Driving Record is Required
Strong leadership and team management skills
Knowledge of hotel management systems and reservation software
Ability to analyze data and adjust processes to improve occupancy
Strong interpersonal and customer service skills
Ability to work in a fast-paced, guest-facing environment

Nice To Haves

Preferred Degree: Bachelor's Degree

Responsibilities

Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)
Manage guest referrals, screening, and room allocation to maximize occupancy (25%)
Supervise front desk operations including phone inquiries and guest requests (15%)
Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%)
Track and analyze occupancy data to inform decisions and improve operations (10%)
Resolve guest concerns and implement service recovery solutions (10%)