Guest Relations Representative- Flexi Shifts

Sentara Health • Charlottesville, VA

3d • Onsite

About The Position

Sentara is hiring a Guest Relations Representative in Charlottesville, VA. This is an on-site, PRN Rotating shift opportunity with great benefits. Will require Friday, weekend, holiday and night shift availability The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.

Requirements

• High School Diploma or equivalent
• At least 1 year of customer service is required

Responsibilities

• verifying patient registration
• escorting patients and guests to their destination by walking or use of a wheelchair
• giving personal attention
• taking personal responsibility
• using teamwork when providing guest services
• responding promptly to patient, family and team member requests
• assisting in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs
• collecting data and documentation to assist in the identification of areas needing improved customer service
• assisting leaders in recommending changes in facility and departmental policy and procedure
• facilitating improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders
• recording and submitting all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc.
• assisting the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines
• maintaining close communication with leaders regarding the department and problem areas
• requesting assistance as needed for additional team members or other resources
• clerical handling of departmental, hospital and organizational reports and forms
• assisting leadership team with the orientation, daily activities and evaluation of volunteers and interns

Benefits

• Sentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more.
• Plus, Sentara just added MORE benefits that support your and your family's needs.
• Ask about our Student Debt Program!
• For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)
• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED