Guest Relations Representative (Per Diem)

Hartford Healthcare • Bridgeport, CT

1d

About The Position

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. Receives guest suggestions and complaints and escalates through proper channels. Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. Identifies and report issues of safety and maintenance. Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates families needs and is proactive in resolving issues before they become major source of concern. Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives. Basic keyboarding skills. Other Duties as assigned

Requirements

• High school diploma or equivalent
• 1 year Customer service experience
• Verbal and written proficiency in English
• Basic keyboarding skills

Nice To Haves

• 1 year Customer Service experience in a medical/hospital environment is preferred

Responsibilities

• Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
• Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identifies and report issues of safety and maintenance.
• Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems.
• Anticipates families needs and is proactive in resolving issues before they become major source of concern.
• Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives.
• Basic keyboarding skills.
• Other Duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees