Guest Relations Team Member
About The Position
Directly responsible for assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call. Responsibilities include responding to guest inquiries, addressing comments and concerns, providing accessibility accommodations for rides and attractions, answering phone lines, and managing lost and found reports. Guest Relations staff are empowered to resolve guest issues and ensure the delivery of world-class guest service. As the face of the park, this role requires excellent communication skills, a professional and friendly demeanor, and above-average verbal and written abilities. Six Flags park knowledge is a plus!
Requirements
- Must be at least 18 years of age with a high school diploma or equivalent
- Strong knowledge of park policies and procedures
- Excellent written and verbal communication skills
- Basic proficiency with computers and phone systems
- Professional, self-motivated, and enthusiastic attitude
- Strong teamwork skills and ability to collaborate effectively with others
- Availability to work a flexible schedule, including nights, weekends, and holidays
Nice To Haves
- Six Flags park knowledge is a plus!
Responsibilities
- Assisting guests with day-to-day operations in Guest Relations, Lost & Found, the Ride Information Center, and Ticket Will Call.
- Responding to guest inquiries.
- Addressing comments and concerns.
- Providing accessibility accommodations for rides and attractions.
- Answering phone lines.
- Managing lost and found reports.
- Resolve guest issues and ensure the delivery of world-class guest service.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
