Guest Relations Team Member

Wild Waves Theme & Waterpark•Federal Way, WA

3d•Onsite

About The Position

Guest Relations Team Member Wild Waves Theme & Waterpark Position Summary Guest Relations / Will Call Team Members serve as a key point of contact for guests by assisting with ticket orders, season pass questions, discounts, and general park information. This role supports the operation of Guest Relations, including lost and found, guest concerns, inbound phone calls, ADA rider program information, and overall policy guidance. Team Members in this position are expected to deliver prompt, friendly, and professional service while helping ensure a positive guest experience throughout the park.

Requirements

Prior guest service experience preferred
Proficiency in Microsoft Office and basic computer systems
Strong communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Ability to communicate professionally with guests, coworkers, and management
Ability to work nights, weekends, and holidays
Must be at least 16 years of age
Ability to stand and walk for extended periods
Frequent bending, stooping, reaching, and lifting
Occasional sitting, climbing, or balancing
Ability to lift up to 10 pounds regularly and up to 50 pounds occasionally
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Work may occur both indoors and outdoors and is subject to varying weather conditions
Noise levels may range from moderate to high
Reasonable accommodations may be provided to support team members in performing the essential functions of this position.

Responsibilities

Assist guests with previously purchased tickets, group day-of purchases, season pass questions, and discounts
Work with leadership to resolve ticketing issues as they arise
Answer the main park phone line and respond to guest questions and requests
Assist guests with complaints, compliments, and questions regarding park policies and procedures
Maintain accurate records of guest interactions and recovery actions
Respond to guest phone messages and inquiries in a timely manner
Provide information related to ADA rider programs and accommodations
Maintain accurate records of lost and found items
Secure valuable items and coordinate retrieval with guests
Launder, store, and organize clothing, towels, and other found items
Assist with Season Pass processing, Ticket Sales, Ticket Taking, and Parking Lot Sales as directed
Assist with stocking, selling merchandise or food items, and providing guest service
Assist with stocking and rotating product, selling candy and merchandise, and preparing items such as fudge and caramel apples (some duties may require employees to be 18+)
Maintain cleanliness and organization of Guest Relations, Will Call, Admissions areas, and back-of-house spaces
Perform additional duties as assigned based on department and park needs