Guest Service Agent/Front Desk
About The Position
Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position. Guest Service Agent/Front Desk What’s in it for you: Unlimited career development opportunities, both nationally and internationally. The sky is your limit! Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential Give back through our Corporate Social Responsibility activities and local community-based philanthropy. What you will be doing: Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests. Handling incoming phone calls to the hotel including In-house guest requests. Enrolling guests in our ALL Accor frequent guest program. Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Responsible for a cash bank and following all cash handling procedures. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
Requirements
- Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
- Must have experience working with computers, specifically Word, Excel and messaging.
- Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
- Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
- Must be flexible with days and hours.
Responsibilities
- Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Enrolling guests in our ALL Accor frequent guest program.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
- Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
- Responsible for a cash bank and following all cash handling procedures.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
Benefits
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community-based philanthropy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
