Guest Service Agent

Salamander Employer DC, LLC•Washington, DC

1d•Onsite

About The Position

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four- and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five-Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match. POSITION OBJECTIVE The Guest Service Agent plays a key role in delivering a memorable guest experience. This position is responsible for guest arrivals, departures and guest satisfaction.

Requirements

High school or equivalent education required.
Must be 18 years of age or older.
Must be able to speak, read, write and understand English used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
General knowledge of the city where hotel is located and its attractions.
Extensive knowledge of the hotel, its services and facilities.

Responsibilities

Greet and warmly welcome guests upon arrival.
Register guests into the system, verifying reservation, address, email address, phone number and method of payment information.
Promote the I-prefer Hotel Reward Program and provide recognition and benefits to all present members.
Apply payment to guests’ accounts both at the time of registration and at checkout.
Post miscellaneous charges as requested.
Handling Cash Transaction including foreign currency exchange.
Answer phone calls in a timely and professional manner.
Respond and process guest requests (including by email) in a timely and efficient manner.
Handling guest’s complaint up to the guest’s complete satisfaction.
Log and update the opportunity into the HOTSOS to communicate with the team
Record guests preference, update into guest profile and act upon
Assist guests in business needs such as printing out the document.
Provide guests with information regarding hotel facilities and local attractions.
Assist guests to book (a table, a ticket, a tour etc.) in absence of Concierge
Reserve a room or modify a room reservation in absence of Reservations Agent
Provide an appreciative fond farewell and encouragement to return to the departing guests.