Guest Service Agent

Commonwealth Hotels • Aurora, CO

7d • $18 - $19

About The Position

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport. The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services. With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities. Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent, at the Hyatt Regency Aurora Denver Conference Center offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.

Requirements

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Applicants must be able to work weekends & holidays

Nice To Haves

• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Benefits

• Comprehensive Benefits: Medical, Dental and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses and Commonwealth University
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED