About The Position
The Embassy Suites by Hilton Chicago Downtown Magnificent Mile is currently seeking for a Guest Service Agent to join our talented team! Located two blocks from the Magnificent Mile, this hotel offers 455 guest rooms and suites, 11,439 square feet of meeting and event space, and exceptional dining options. The ideal candidate will be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This is a great opportunity for those who want to grow and gain more experience in our industry, If you’re ready to welcome guests from all over the world at Illinois largest Hilton Hotel & Resorts property, then we want you to be a part of our team! Shift Pattern: Must be able to work a flexible schedule that includes morning and night shifts, along with weekends and Holidays. Pay Rate: The hourly rate upon hire is $21.50hour
Responsibilities
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
Benefits
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage
- Mental health resources including Employee Assistance Program
- Go Hilton travel program: 100 nights of discounted travel
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including; college degrees and professional certifications
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
