Guest Service Attendant

BallenIsles Country Club•Chicago, IL

13d•Onsite

About The Position

We're hiring part-time seasonal Guest Service Attendants at Jackson Park GC! We're looking for energetic, people-friendly team players who love the outdoors and take pride in delivering a top-notch experience for every golfer. No golf background? No problem — a great attitude, a willingness to be coached, and a passion for hospitality are all you need. As an Outside Service Attendant, you'll be a key part of daily golf operations, helping ensure every round runs smoothly from the first tee to the final putt.

Requirements

Applicants must be 17 years of age or older to apply.
Must be a people person — friendly, approachable, and enthusiastic about guest service
Coachable and eager to learn; receptive to feedback and willing to grow with the team
Ability to work outdoors in varying weather conditions for extended periods
Ability to lift up to 50 pounds
Comfortable standing, walking, and being on the move throughout the shift
Reliable, punctual, and dependable — the course counts on you
Basic communication skills; ability to interact positively with guests and team members
Candidates must have a flexible schedule and be available for any of the following: • Opening shifts (early morning start — the course waits for no one!) • Closing shifts (evening close and cart barn shutdown) • Weekends (Saturday & Sunday — our busiest days) • Holidays and peak season dates

Nice To Haves

Experience in golf, outdoor recreation, or hospitality is preferred but not required — we train the right people
Valid driver's license or ability to safely operate a golf cart preferred

Responsibilities

Greet golfers on the first tee with a warm, welcoming attitude and verify tee time reservations
Manage pace of play by briefing groups on course etiquette and expected round times
Communicate with the pro shop and ranger staff to ensure smooth tee sheet flow
Address guest questions about course rules, local rules, and layout
Monitor pace of play throughout the course and assist groups falling behind
Patrol the course by cart to ensure golf etiquette and safety standards are upheld
Provide helpful and respectful guidance to golfers regarding pace and course policies
Communicate on-course issues or incidents to management promptly
Greet arriving guests, assist with unloading clubs, and stage carts for departure
Maintain the cart fleet — clean, fuel/charge, inspect, and stage carts daily
Assist guests with club cleaning and bag storage upon completing their round
Return and organize pull carts and rental equipment after each use
Support the pro shop team with daily operational tasks as directed by management
Assist with setup and breakdown for tournaments, outings, leagues, and special events
Communicate guest feedback and on-course conditions to the golf operations team
Coordinate with all departments to deliver a seamless guest experience
Maintain cleanliness of the golf shop, cart barn, bag drop area, restrooms on course, restrooms in golf shop, and surrounding grounds
Regularly clean and sanitize carts, benches, ball washers, and common touch points
Empty trash receptacles throughout the course and facility as needed
Ensure the bag drop, putting green area, and practice facilities are tidy and presentable
Report maintenance or safety concerns to the appropriate staff