GUEST SERVICE REPRESENTATIVE I - NAVY LODGE, PORT HUENEME - FLEXIBLE (0-19.5 hours)

NEXCOM • Port Hueneme, CA

5d

About The Position

Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests.

Requirements

• GENERAL EXPERIENCE: One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
• AND SPECIALIZED EXPERIENCE: One 1 year progressively responsible experience related to the position to be filled.
• OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Responsibilities

• Professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions.
• Assist guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc.
• Communicate with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention.
• Apply knowledge of standard operating procedures processes and rules governing patron eligibility.
• When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area.
• Reconcile shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times.
• Interact with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution.
• Register and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary.
• Operate a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities area attractions and travel directions.
• Maintain inventory of all keys and other supplies and or amenities maintained at the front desk.
• Train and instruct personnel assigned to the Front Desk.
• Utilize the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests.
• Verify registration information secures a credit card for incidental expenses and authorizes credit card for room charges.
• Ensure that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards.
• Log trouble calls in the PMS and ensures the appropriate department is notified.
• Relocate guests to a different room when required.
• Operate POS to record sales from convenience store if applicable.
• Ensure all wake up calls are handled promptly and properly.
• Exchange and maintains rotating change fund and daily log of moneys received and deposited.
• Securely maintain all records and access to guest safety deposit boxes if applicable.
• Generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports.
• Verify accuracy of charges and makes appropriate changes if errors occur.
• Complete all computer generated reports as assigned and notates any account discrepancies for action by management.
• Prepare Close Bank Report and receipts at the end of each shift in accordance with established procedures.
• Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours.
• Ensure surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour.
• Assist in laundry facility and issue deliver supplies to guests.

Benefits

• Come work for us as a FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed