Guest Service Representative - Hospitality

Red Tail Acquisitions • Mount Shasta, CA

10h

About The Position

The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Requirements

• 1-2 years hotel/restaurant experience
• Dependable, punctual, impeccable attendance record
• Accurate, attention to detail, service oriented
• Strong organizational skills
• Positive attitude, strong interpersonal and diplomatic skills
• Excellent math aptitude and cash handling ability
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.
• Proof of eligibility to work in the United States

Nice To Haves

• Associates degree in Hospitality Management or related field preferred.

Responsibilities

• welcoming guests
• receiving, fulfilling and reporting guests’ requests
• creating reservations
• providing concierge services and recommendations
• checking guests in and out of the hotel
• keeping the lobby area clean and welcoming

Benefits

• We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed