GUEST SERVICE REPRESENTATIVE
About The Position
You are friendly, professional, and enjoy helping people. The Role Assist guests with check ins, check outs, reservations, and daily service needs while ensuring smooth front desk operations. The position will cover 2-3 day shifts between Mondays and Thursdays, and 2 Night Audit shifts (graveyard shift) on Fridays & Saturdays, subject to change based on hotel needs. What You Will Be Doing • Greet guests and provide helpful service • Manage arrivals, departures, and reservations • Answer questions and resolve issues • Operate systems and process payments • Communicate with departments Complete nightly audit and balance revenue • Run system reports and verify accuracy • Assist guests overnight • Monitor building safety and security • Prepare for morning shift Why You Will Love It Here • Supportive team environment • Growth in front office operations Ready to Join the Team If you are ready to assist guests and create memorable stays, apply now. EOE
Requirements
- Front desk or audit experience preferred
- Accurate with numbers and details
- Comfortable working independently
- Must be able to work the shifts mentioned above.
Nice To Haves
- Front desk or audit experience preferred
Responsibilities
- Greet guests and provide helpful service
- Manage arrivals, departures, and reservations
- Answer questions and resolve issues
- Operate systems and process payments
- Communicate with departments Complete nightly audit and balance revenue
- Run system reports and verify accuracy
- Assist guests overnight
- Monitor building safety and security
- Prepare for morning shift
Benefits
- Supportive team environment
- Growth in front office operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
