Guest Service Representative - Meadowbrook Park Clubhouse

JCPRD•Prairie Village, KS

About The Position

Join the award-winning Johnson County Park and Recreation District (JCPRD) team and help make a real impact in this community! As part of our National Gold Medal Award–winning organization, you’ll help bring joy, adventure, and enrichment to millions each year. JCPRD welcomes over 7 million visitors to our parks and engages 3 million+ participants in more than 4,000 programs—and we’re still growing. When you work at JCPRD, you’re joining a team recognized locally, regionally, and nationally for excellence in parks, recreation, culture, education, and public service. Enjoy outstanding benefits, retirement plans, employee incentives, and a workplace culture built on passion, creativity, and teamwork. Named Best Large Employer in Johnson County for two years running, JCPRD is the perfect place to grow your career, make a difference, and have fun doing it. Come work where you play—and help us inspire healthier, happier lives for everyone! Responsible for interacting with all guests for events and rentals. Greeting customers and providing a high level of customer service. Verify completion of setup, tear down, and cleaning of rental rooms for events, courses, and parties. Ensuring a neat and clean appearance of the facility. Being knowledgeable about rentals and programs while answering questions and promoting facility offerings. Assist all groups with various unforeseen needs that come up throughout the event. Oversee rental guests to confirm rental policies and procedures are upheld. Completes light maintenance duties to include cleaning restrooms, taking out the trash, sanitizing, vacuum and mopping floors, and laundry. Answering phone calls proficiently and professionally. Opening and/or closing facility, as needed. All other duties as assigned. Hours: Varies weekly, typically between 10-15 hours per week, usually evenings/weekends depending on building usage. Position is year-round. Not to exceed 1,000 per year. Eligible for paid time off. Earn complimentary seasonal pass(es).

Requirements

Minimum age 18 years and older.
High School Graduate.
Must be available evenings and/or weekends and be flexible.
Must be attentive to detail, self-motivated, able to work with the public.
Ability to maintain professional work-related practices - safety, alertness, dependability, responsibility, initiative, good judgment, cleanliness, and ability to work with all ages.
Ability to work independently with minimal supervision.
Criminal background check required.
Must be able to do some heavy lifting (50+ lbs.)
JCPRD requires reference/background screening for all positions.

Nice To Haves

Strong communication and customer service skills.
Ability to follow verbal and written instructions and good organizational skills.

Responsibilities

Interacting with all guests for events and rentals.
Greeting customers and providing a high level of customer service.
Verify completion of setup, tear down, and cleaning of rental rooms for events, courses, and parties.
Ensuring a neat and clean appearance of the facility.
Being knowledgeable about rentals and programs while answering questions and promoting facility offerings.
Assist all groups with various unforeseen needs that come up throughout the event.
Oversee rental guests to confirm rental policies and procedures are upheld.
Completes light maintenance duties to include cleaning restrooms, taking out the trash, sanitizing, vacuum and mopping floors, and laundry.
Answering phone calls proficiently and professionally.
Opening and/or closing facility, as needed.
All other duties as assigned.