Guest Service Representative

Wild Rivers•Irvine, CA

2d•$17 - $18•Onsite

About The Position

We are seeking a highly organized and customer-focused individual to join our team as a Guest Service Representative for Parking and Ticket Scanning. In this role, you will provide exceptional customer service, maintain a safe and clean work environment, assist guests with inquiries, and ensure accurate ticket scanning for park entry. The ideal candidate demonstrates strong interpersonal skills, patience, and a genuine passion for creating an outstanding guest experience.

Requirements

Must be 15 years of age or older.
Friendly, approachable, and customer service-oriented attitude.
Strong communication skills and ability to provide clear and concise information.
Ability to remain calm and professional in difficult or stressful situations.
Must be able to work outside in various weather conditions and stand for extended periods.
Ability to follow detailed procedures and maintain focus during repetitive tasks.
Flexibility to work in various areas of the park as assigned.
You must be able to wear the required uniform and adhere to the dress code.
Ability to work in a fast-paced environment while maintaining attention to detail and guest satisfaction.
Assess situations quickly, determine appropriate actions, and escalate to supervisors when needed.
Remain calm and respectful during conflicts or stressful situations; apply customer service best practices.
Stand and move within assigned post/entry lanes for extended periods.
Lift and move equipment up to 25–35 lbs. ; push/pull gates or stanchions as required.
Reach, grasp, and manipulate items.
Bend, stoop, or kneel briefly.
Wear required uniform and any assigned PPE (e.g., whistle, radio, hat, sunscreen) per policy.
Ability to work on weekends and holidays.

Nice To Haves

Experience in customer service or hospitality is a plus but not a requirement.

Responsibilities

Accurately process transactions using the Cover device for various payment methods (e.g., credit cards, Apple Pay). Ensure correct pricing and efficiently resolve any discrepancies.
Scan prepaid and season pass parking accurately.
Verify guest tickets by scanning them for park entrance.
Address ticket-related issues and assist guests in resolving them promptly.
Greet guests warmly upon arrival and departure.
Provide recommendations to enhance the guest experience.
Respond to customer inquiries promptly and professionally.
Resolve customer complaints tactfully and provide appropriate solutions.
Escalate issues to management when necessary.
Maintain cleanliness and organization in the parking lot and park entrance area.
Attends all required training and pre-shift meetings.
Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience.
Performs other duties or special projects assigned to support business needs.