Guest Service Supervisor

Lucky Strike Entertainment • Greensboro, NC

7d • Onsite

About The Position

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Guest Service Supervisor and lead a team dedicated to creating exceptional guest experiences. If you’re passionate about hospitality, thrive in a leadership role, and love working in a fast-paced environment, start making your own luck today! Applicants must be at least 18 years of age. WHAT OUR GUEST SERVICE SUPERVISORS DO Our Guest Service Supervisors oversee daily park operations, ensuring efficiency, safety, and an exceptional Guest experience. You’ll lead team members, enforce park policies, and maintain operational excellence through planning and communication. A GUEST SERVICE SUPERVISOR’S DAY-TO-DAY Assist the Park Manager in overseeing operational functions, ensuring smooth daily operations. Direct and supervise location activities and team members as assigned. Conduct daily facility inspections, including all Guest areas, to maintain cleanliness, safety, and efficiency. Ensure that the location opens on time, operates efficiently, and closes properly. Maintain records in the manager’s daily log, documenting weather, inspections, performance, and other key details. Ensure ticketing and turnstile areas are stocked, cleaned, and ready for Guests at all times . Supervise and support team members to maintain high standards of Guest service. Act as a role model for team members, promoting the company's core values. Recommend, implement, and enforce company policies within assigned areas. Provide coaching and development opportunities to enhance team performance. Train and audit POS handlers to ensure proper system operation and guest engagement. Address and resolve Guest concerns and complaints professionally. Monitor and assess safety hazards to ensure a secure environment for Guests and associates . Maintain accuracy and safety of company funds for assigned locations. Manage expenses, labor hours, operating costs, and inventory within areas of responsibility. Implement appropriate controls to maintain staff integrity and quality assurance. Maintain open communication across all levels of the organization for efficient operations. Perform other duties as assigned to support park functions. Work in a fast-paced environment while maintaining professionalism. WHAT IT TAKES Must be at least 18 years of age. At least one year of supervisory experience in the Guest service industry. Strong leadership and problem-solving skills . Knowledge of amusement industry standards, health regulations, and safety protocols. Experience handling Guest and employee complaints. Proficiency in computers, cash registers, and various electronic devices. High school diploma or equivalent. PERKS (MORE REASONS YOU’LL LOVE YOUR JOB) ✅ Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides) ✅ $1 arcade play ✅ All‑day play at Boomers, FECs & Waterparks ✅ Friends & family discounts ✅ Food & beverage discounts ✅ Special discounts on parties and group events ✅ Perks start on your first day WORK ENVIRONMENT / PHYSICAL DEMANDS Typical entertainment and waterpark environment where you’ll walk, bend, and stand for extended periods, and may lift objects with some assistance . You’ll work outdoors in various weather conditions and remain highly alert throughout your shift. Job Type: Part-time, Seasonal Shift: Day, Evening Weekly Day Range: Weekend availability, Flexible scheduling Work Location: One location #LI-BM1 Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com . Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

Requirements

• Must be at least 18 years of age.
• At least one year of supervisory experience in the Guest service industry.
• Strong leadership and problem-solving skills .
• Knowledge of amusement industry standards, health regulations, and safety protocols.
• Experience handling Guest and employee complaints.
• Proficiency in computers, cash registers, and various electronic devices.
• High school diploma or equivalent.

Responsibilities

• Assist the Park Manager in overseeing operational functions, ensuring smooth daily operations.
• Direct and supervise location activities and team members as assigned.
• Conduct daily facility inspections, including all Guest areas, to maintain cleanliness, safety, and efficiency.
• Ensure that the location opens on time, operates efficiently, and closes properly.
• Maintain records in the manager’s daily log, documenting weather, inspections, performance, and other key details.
• Ensure ticketing and turnstile areas are stocked, cleaned, and ready for Guests at all times .
• Supervise and support team members to maintain high standards of Guest service.
• Act as a role model for team members, promoting the company's core values.
• Recommend, implement, and enforce company policies within assigned areas.
• Provide coaching and development opportunities to enhance team performance.
• Train and audit POS handlers to ensure proper system operation and guest engagement.
• Address and resolve Guest concerns and complaints professionally.
• Monitor and assess safety hazards to ensure a secure environment for Guests and associates .
• Maintain accuracy and safety of company funds for assigned locations.
• Manage expenses, labor hours, operating costs, and inventory within areas of responsibility.
• Implement appropriate controls to maintain staff integrity and quality assurance.
• Maintain open communication across all levels of the organization for efficient operations.
• Perform other duties as assigned to support park functions.
• Work in a fast-paced environment while maintaining professionalism.

Benefits

• Free bowling & attractions (laser tag, billiards, mini golf, ropes courses, and rides)
• $1 arcade play
• All‑day play at Boomers, FECs & Waterparks
• Friends & family discounts
• Food & beverage discounts
• Special discounts on parties and group events
• Perks start on your first day

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees