Guest Service Supervisor

Le Méridien St. Louis Clayton • St Louis, MO

3d

About The Position

As the Guest Service Supervisor, you will be responsible for providing guidance and leadership to Guest Service associates to ensure consistent quality customer service is delivered.

Requirements

• Have 3+ years of experience in guest services or front office operations, with 1–2 years in a supervisory role.
• Are known for your leadership presence, attention to detail, and ability to stay calm under pressure.
• Understand property management systems (e.g., Opera, OnQ) and guest service workflows.
• Are passionate about hospitality and know how to make both guests and team members feel valued.
• Thrive in a dynamic, fast-paced environment and bring a positive, can-do attitude every day.

Responsibilities

• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Assign and instruct guest service agents in details of work.
• Observes performance and encourages improvement.
• Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
• Supervise the Guest Service Associates.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned
• May be required to work overnight shifts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees