Guest Services Agent - Sales Associate (Part-Time)

Maryland Zoo•Baltimore, MD

23d•Onsite

About The Position

General Summary : The Guest Services Agent - Sales Associate is a significant position responsible for creating an exceptional guest experience that is exciting, engaging, and entertaining. All Guest Service Agent - Sales Associate will provide guests with information in accordance with the Zoo’s goals; including but not limited to Sales Associate, membership programs, encounters, and other Zoo attractions. Additionally, the Guest Services Agent – Sales Associate will support the Zoo’s mission to save wildlife and protect wild places and contribute to its environmental, social, governance sustainability, conservation, education, and DEAI (Diversity, Equity, Accessibility, and Inclusion) goals. Please Note : This position will be available starting March 2, 2026 .

Requirements

Hospitality: Friendly and outgoing
Possess a positive and patient attitude
Possess excellent verbal communication skill, as well as writing and math skills (i.e. addition, subtraction, multiplication, division, and percentages)
Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day
Minors (14 to 17 years of age) may be considered for employment by the Human Resources Department at the Zoo. However, minors are required to furnish an authorized work permit agreement with the necessary signatures to legally work at the Zoo.
Minimum of six months related experience and/or training
Proficient in cash handling procedures
Familiarity with a Point of Sale (POS) system environment
Must be able to stand and remain active for an eight hour shift
Must be able to sit upright for long periods of time
Must be able to walk large areas of the Zoo as needed
Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions
Ability to work a flexible schedule to include weekends, holidays, and special events
Must be able to exert up to 35 pounds of force to lift, push, pull, carry, or otherwise move objects
Must be able to operate a variety of equipment including two-way radio, rides, computer, computerized register, and telephone

Nice To Haves

Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds
Ability to identify and resolve guest issues

Responsibilities

Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service
Receive and verify accurate distribution of opening cash
Perform accurate and efficient monetary transactions and maintain precise daily records
Take responsible measures to safeguard all acquired revenue
Reconcile daily transactions with Cash Room including all cash, charges, and discounts
Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, Shuttles, train, and membership program information
Provide guest control, including challenging situations
Use a campus wide radio system to communicate information
Maintain cleanliness at work locations
Ensure guest safety at all times
Load and unload guest responsibilities associated with Zoo shuttles
Load and unload guest responsibilities associated with amusement rides
If reassigned due to business need, assist with completing daily preventative maintenance on all Zoo rides, shuttle, and train
Monitor and validate memberships of guests at the Zoo entrance
Promote all sales functions at the main gate, including but not limited to; general admission, train tickets, wristbands, carousel vouchers, camel rides (seasonally), penguin encounters as well as membership sales and fulfillments.
Promote sales in a manner that will enable the Zoo to meet or exceed established annual membership program sales goals
Perform other duties as assigned
Adhere to all policies and procedures of the Zoo
Responsible for keeping the Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations
Respond appropriately to guests’ questions, comments, or concerns
Communicate with fellow Guest Services Agents by radio contact as needed following Zoo radio etiquette and protocol at all times
Contact an appropriate staff member necessary to resolve guest issues
Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hours logs
Meet guidelines of the Cash Discrepancy policy on a consistent basis
Distribute Zoo literature, including but not limited to: maps, and event flyers, while maintaining accurate supply of the same
Monitor guests’ behavior to ensure their safety on and around the rides, shuttle, and train