Guest Services Agent
About The Position
We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team at Trailborn Rocky Mountains Outpost. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.
Requirements
- A valid driver’s license
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
- High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
- Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
- Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
- Must be able to assist guests with luggage and set up event rooms
Nice To Haves
- Previous experience in customer service or hospitality role
- Fluent in a second language, preferably Spanish
- Familiarity with hotel reservation systems
Responsibilities
- Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately
- Answer guest inquiries and provide information about resort facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Assist guests with luggage, transportation, and other requests as needed
- Maintain a clean and organized front desk area and lobby
- All other duties as assigned
Benefits
- Medical (with company contribution)
- Dental (with company contribution)
- Vision (with company contribution)
- Paid Time Off
- 401(k) (with company match)
- Sick Time
- Employee Dining Discounts
- Employee Marketplace Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
