Guest Services Agent

Four Seasons Hotels and Resorts•Houston, TX

7d•Onsite

About The Position

The Guest Services Attendant creates a strong sense of arrival for hotel, restaurant and banquet guests. Arranges for cars to be parked or retrieved. Arranges transportation for guest. Assures that guests’ departure is swift and complete. Assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels.

Requirements

Engaging attitude with genuine desire to assist all guests.
Ability to read, write and speak English.

Responsibilities

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
Assists guests descending from cars.
Issues appropriate valet parking ticket to guests who want car parked.
Gives verbal greeting to guests arriving on foot.
Opens hotel doors for all guests.
Unloads guest luggage from car, tags it and issues claim tickets to the guest.
Directs hotel guests to the Front Desk for check-in.
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars.
Provides guests with directions, recommendations, and information about the city and its attractions.
Hails taxis as needed.
Loads luggage in car for departing guests.
Escorts guests to their rooms.
Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive.
Maintains proper records of deliveries and pick-ups.
Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
Performs errands for guests and the hotel that may require local travel off of the hotel property.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.