Guest Services Associate
About The Position
The Van/ Shuttle Driver is responsible for transporting hotels guests to/from assigned destinations using property vehicle in a timely and courteous manner. Comply with all company policies and procedures to ensure guest safety and satisfaction. Duties entail but not limited to the following: Job Duties Check Shuttle Log/ shuttle board and check for special shuttle requirements or discounts; Welcome and acknowledge all guests according to company standards; Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation; Document all trips prior to the start of and at the conclusion of each trip; Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift; Check tire pressure and fluid levels for property vehicle and refuel as necessary; Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition; Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.); Notify appropriate personnel of any vehicle maintenance needs. Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager; Report all injuries, minor and major, and unsafe work conditions to manager; Comply with company quality assurance expectations and standards. Ensure uniform and personal appearance are clean and professional; Maintain confidentiality of proprietary information and protect company assets. Perform other job related duties as assigned.
Requirements
- High School Diploma or GED
- Valid Class E Driver’s License with clean driving records with no major violations
- Ability to maintain composure and demonstrates ability to be flexible and adaptable
- Ability to complete and maintain safety training and certifications
- Basic working knowledge of vehicle maintenance and repair
- Genuinely enjoys working with the staff and our valued guest
- Proven dependable with a good attendance record
- Desire to deliver outstanding customer service
- Ability to speak clearly and communicate professionally with guest, associates, and others
- Ability to answer phones/pagers/two-way radios, etc. using appropriate etiquette
- Completing all checklists and duties as assigned by supervisor or manager
Responsibilities
- Check Shuttle Log/ shuttle board and check for special shuttle requirements or discounts
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- assist individuals with disabilities
- thank guests with genuine appreciation
- Document all trips prior to the start of and at the conclusion of each trip
- Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift
- Check tire pressure and fluid levels for property vehicle and refuel as necessary
- Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition
- Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.)
- Notify appropriate personnel of any vehicle maintenance needs
- Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager
- Report all injuries, minor and major, and unsafe work conditions to manager
- Comply with company quality assurance expectations and standards
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Perform other job related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
