Guest Services Associate (2nd Shift): Club Wyndham Great Smokies
About The Position
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to: Bring smiles to guests from around the world by providing warm welcomes Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions Process cash and credit card transactions strictly following established procedures Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios Reserve and confirm reservations for individuals and/or groups Provide guests with room rate quotes Respond to guest inquiries and concerns as quickly and completely as possible Promote teamwork and quality service through daily communications and coordination with other departments
Requirements
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Ability to work independently or with others as needed
- High school diploma or equivalent
Nice To Haves
- Hotel hospitality front office system knowledge a plus
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
Responsibilities
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
Benefits
- Medical, Dental, and Vision Insurance
- Discounted Hotel & Resort Stays
- Employee Stock Purchase Program
- Tuition Reimbursement
- 401K Retirement Savings with Company Match
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
