Guest Services Coordinator - Call Center

Open To External And Internal Candidates • Williamsburg, VA

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About The Position

The Guest Services Coordinator position for the Call Center promptly follows up with guests from the overnight message box, manages daily correspondences to include the Colonial Williamsburg Hospitality website email box, monitors inbound calls and assists with daily overflow coverage needs for both transient and group reservations.

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office suite: Outlook, Word and Excel
• Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette.
• Must possess a positive and upbeat attitude at all times.
• Ability to demonstrate a high level of hospitality and courtesy.
• Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately
• Ability to work independently and adapt to changing work priorities.
• Ability to work nights, weekends and holidays.
• Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

• Customer service experience, hotel or call center experience

Responsibilities

• Promptly follow up with guests from the overnight message box.
• Assist with group reservations and inbound group calls.
• Manage daily correspondences to include Colonial Williamsburg Hospitality website email box, applying check deposits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED