Guest Services Coordinator

UMC Health System

9d

About The Position

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary The Guest Services Coordinator will perform a variety of duties related to ensuring excellent customer service and patient relations satisfaction.

Requirements

• High School Diploma or GED
• +3 years of experience working in public relations or customer service, preferably in healthcare
• + 1 year of experience leading people and or processes, dealing with escalated customer relation matters, coordinating multiple projects simultaneously
• Knowledge of print production and purchasing of printing services, including signage
• Speak multiple language to include Spanish
• Excellent communication skills, both verbally and in writing
• Proficient computer user in Microsoft Office applications
• Strong collaborator with a demonstrated success building and sustaining relationships

Responsibilities

• Act as the liaison and lead of Guest Services volunteers, providing support and leveraging resources effectively to resolve issues
• Answer and direct incoming calls to appropriate departments and/or staff
• Assist with scheduling and staffing needs for Information Desk, lobbies, and main entrances
• Effectively train and coach Guest Services staff on best practices for customer service satisfaction
• Serve as key liaison for community public facing and guest entering and leaving the hospital, clinics, or any of UMC campuses; Assist with complaints, requests, or just ensuring SIOP culture is conveyed
• Serve as patient escort to patients needing guidance to their destination within the hospital or campus clinics
• Professionally assist hospital departments, clinics, visitors, and patients navigate the health system and general resources available to patients and visitors
• Ensure lobby of main campus and clinics are stocked with supplies, flyers, wheelchairs, and general items to ensure exceptional guest experience
• All other assigned duties related to Guest Services and/or Volunteer Services

Benefits

• Resilience program
• Emotional
• Physical
• Spiritual
• Financial
• Career
• Community
• On-Site Professional Counselors (EAP)
• Discounted Pharmacy Cost
• Cash Retention Bonus (only one in our region)
• Retirement Benefits w/Employer Match
• PTO & Extended Illness
• Medical, Dental, & Vision Insurance
• And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees