Guest Services Coordinator

Handoff • Tampa, FL

1d • Remote

About The Position

We are seeking a highly organized, service-driven Guest Experience Coordinator to own the end-to-end guest journey and relocation coordination for a fast-growing corporate housing and hospitality organization. This role is critical to delivering a seamless, high-quality, VIP-level experience for guests and clients, while ensuring operational excellence across arrivals, stays, extensions, and departures. You will blend frontline guest/client communication with operational coordination, vendor management, data accuracy, and service recovery. You’ll partner closely with property managers, landlords, utility providers, concierge/inspection vendors, and internal operations teams to ensure every transition is executed smoothly, on time, and to brand and client standards.

Requirements

• 2+ years of experience in corporate housing, relocation, hospitality, real estate, property management, or a customer-facing B2B service environment.
• Exceptionally strong written and verbal communication skills; calm, professional, solutions-oriented.
• Highly detail-oriented, organized, and strong follow-through; thrives in a high-volume, fast-paced environment.
• Strong customer empathy and service mindset; diplomatic communicator.
• Proactive and self-directed; comfortable working independently in a remote environment.
• Confident coordinating across multiple vendors, timelines, and priorities.
• Comfortable with service standards that are “customer-centric” and “perfectionist” in execution.
• Proficiency with Google Workspace tools; comfortable with CRM systems (Zoho CRM preferred).
• Proficiency in Microsoft Word and Excel.

Nice To Haves

• Familiarity with New York City.
• Customer service experience in high-stress situations.

Responsibilities

• Deliver a high-touch, customer-first experience across all guest interactions.
• Serve as the primary point of contact for arrivals, departures, extensions, and service issues.
• Provide clear move-in/move-out guidance and proactive communication to ensure seamless transitions.
• Resolve maintenance and service concerns with urgency, ownership, and effective escalation when needed.
• Coordinate end-to-end move-ins and move-outs, including vendor scheduling, inspections, utilities, and logistics.
• Manage extensions, notice-to-vacate processes, and related billing/data accuracy.
• Identify and mitigate risks to ensure on-time arrivals and smooth departures.
• Maintain accurate CRM records (Zoho) and ensure operational compliance.
• Coordinate relocation services, home search logistics, and essential appointments for transferees.
• Provide non-legal lease support and act as liaison between guests, property managers, and internal teams.
• Support process improvements, SOP documentation, and emergency after-hours coverage when required.
• Manage complex calendars across entities and time zones.
• Triage inboxes; draft/respond on owner’s behalf.
• Track priorities, deadlines, and projects for the owner and team.
• Prepare docs, reports, proposals, and presentations.

Benefits

• Fully remote role with flexibility and autonomy.
• High-visibility position with ownership of the full guest lifecycle.
• Growth potential within a fast-growing corporate housing and hospitality organization.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed