Guest Services Information Assistant - PRN

VCU Health • Richmond, VA

3d • Onsite

About The Position

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods. Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.

Requirements

• Must possess reading and writing skills and comprehend and communicate in English
• Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed

Nice To Haves

• One (1) year of previous customer service work experience
• Previous experience keyboarding
• High School Diploma or equivalent

Responsibilities

• Greets patients and visitors to the VCU Health System
• Assist patients and visitors with obtaining accurate directions and visitation passes
• Ensures that patients with restricted visitation are appropriately respected
• Visitor passes are issued ONLY to those visitors that have permission
• Monitors activities of assigned lobbies to maintain a safe environment
• Assist patients who may be left waiting for long periods

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED