Guest Services Lead - Publix Sports Park

The Sports Facilities Companies • Panama City Beach, FL

2d

About The Position

The Guest Services Lead provides all guests' first point of contact. This position is expected to provide excellent customer service to all visitors and display a vast knowledge of the facility's programs and offerings.

Requirements

• Must be at least 18 years of age
• Flexible work schedule nights, weekends, holidays
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and work well with others
• Commitment to the safety and well-being of others

Responsibilities

• Act as a liaison between the venue and the guests
• Provide superior customer service
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Help ensure compliance with all cash handling procedures
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
• Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
• Service as point person on shift
• Complete special projects, daily assignments, and other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed