Guest Services Lead

Greystar Management Services•Charleston, SC

About The Position

This role is responsible for ensuring a safe, secure, and welcoming environment for all visitors, team members, and vendors. This position manages visitor access, monitors building activity, conducts patrols, and delivers high-quality front-of-house service.

Requirements

High School diploma or GED required.
1 year minimum of relevant experience or training.
Strong interpersonal communication skills in order to effectively represent the company in a support capacity and to act as first point of contact for internal team members and external visitors.
Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.
Must obtain and maintain valid First Aid and CPR certification in accordance with all applicable state and local regulatory requirements.
Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.

Responsibilities

Manage visitor access by greeting guests, verifying identification, logging details, and confirming appointments before granting entry.
Provide directions within the building and communicate visitor arrivals to the front desk team.
Address unauthorized individuals using de-escalation techniques and police notification protocols as required.
Conduct regular patrols of parking lots and stairwells, reporting suspicious activity or hazards.
Monitor entry doors, elevators, parking areas, and security cameras to ensure safety.
Manage food, courier, and resident related deliveries; provide mailroom access to authorized couriers.
Direct process servers to the registered agent and ensure no legal documents are accepted.
Support resident and community needs, including BOLO notice awareness and communication to leaders.
Deliver high quality front desk service by welcoming visitors, answering phones, and assisting with guest or resident needs.
Manage packages, track deliveries, and notify residents within required timeframes.
Book and coordinate the freight elevator for move ins, move outs, and large deliveries.
Perform supervisory and administrative duties including schedule creation, policy communication, and completion of paperwork.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.