Guest Services Representative - Part Time (Harrah's Hoosier Park)

Caesars Entertainment • Anderson, IN

23h

About The Position

Responsible for guest interaction at the Rewards Club desk.

Requirements

• Must have an outgoing, energetic and enthusiastic attitude.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or Team members of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be computer literate.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to obtain and maintain an Indiana Gaming Commission License.
• The Team Member is regularly required to sit, stand at least 8-10 hours daily, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The Team Member is frequently required to stand and walk 2-3 miles in an 8-10 hour workday.
• The Team Member must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The Team Member is occasionally required to climb and descend stairs and balance.
• The Team Member must be able to work in a smoking environment.

Responsibilities

• Responsible for greeting all guests.
• Responsible for promoting exceptional customer service.
• Responsible for promoting membership into the rewards program.
• Responsible for the input of all patron information not captured by reservations.
• Responsible for educating patrons rewards club benefits.
• Responsible for maintaining daily procedures regarding the Rewards Club members which includes, discerning appropriate identification, filing and record keeping.
• Responsible for maintaining and balancing a cash drawer.
• Responsible for coupons and newspaper promotions regarding cruises and promotions on property.
• Responsible for making public announcements or special announcements.
• Responsible for direct mail inquiries to include updating customer account information and related duties.
• Assists with the resolution of player complaints and problems.
• Assists with promotional item implementation, distribution and redemption
• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co- workers.
• Responsible for promoting a positive influence in the community and participating in company- sponsored events.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance comply with established standards.
• Maintains a professional work environment with management and staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED