Guest Services Representative - Maderas Golf Club

Sunroad Automotive•Poway, CA

About The Position

A Guest Services Representative (GSR) is responsible for providing exceptional customer service to guests during their stay at a hospitality establishment. The GSR greets guests upon arrival, assists with check-ins and check-outs, processes reservations, handles guest inquiries and concerns, and provides information about hotel services, amenities, and local attractions. They ensure a positive guest experience by addressing guest needs promptly and professionally, maintaining accurate records of guest interactions, and adhering to safety and security protocols.

Requirements

1 year of experience in customer service, hospitality, or a golf club environment.
Ability to lift up to 25 pounds.
Ability to perform all essential functions of the job description.

Nice To Haves

Excellent leadership and motivational skills.
Extensive knowledge of golf.
Excellent communication skills.
Excellent organizational skills and attention to detail.

Responsibilities

Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
Greets golfers at bag drop and unloads their golf bags from their carts.
Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
Inventories and controls all guest supplies.
Assists in monitoring and policing all player service activity and etiquette.
Assists in educating players regarding course policy, current cart policy, and speed of play.
Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
Prepares golf carts for play following the standards of Troon Golf.
Ensures proper staging of golf carts during the day.
Drive and maneuver golf carts safely.
Assists players by changing golf spikes and cleaning golf clubs.
Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
May assist with food and beverage activities.
May direct start of play.
Incorporates safe work practices in job performance.
Maintain satisfactory attendance.
Performs other duties as required.