Guest Services Specialist
About The Position
A TOWN WHERE EVERY DETAIL, FROM VISION TO EXECUTION, MAKES LUXURY SEEM SIMPLE. Alys Beach is a master-planned 158-acre beach community in active development that includes luxurious private dining, recreation and retail amenities and experiences, vacation rentals and several signature annual events. With our purpose driven by excellence in accountability, commitment, integrity, passion, respect and unity, our employees are the foundation behind the beauty and design of Alys Beach. Alys Beach offers an industry leading compensation plan, medical/dental/vision benefit plans beginning on day one; including life insurance and other ancillary benefits, profit sharing and employee perks. Job SummaryAlys Beach is seeking a Guest Services Specialist who will be responsible for guest and homeowner services which includes Concierge, Front Office, and Reservations. They will direct, implement, and maintain a service philosophy that adheres to the Alys Beach brand $20.00 per hour. First day medical benefits and company profit sharing. $1,000 sign-on bonus for this position.
Requirements
- High school diploma or GED
- 2 years experience in a customer service role
- Ability to perform basic math functions
- Excellent verbal and written communication skills
- Ability to work a flexible schedule including nights, weekends, and holidays
Responsibilities
- Greet and welcome owners and guests in accordance with the Alys Beach service standards
- Maintain proper operation of telephone and adhere to the Alys Beach service standards
- Answer owner and guest inquiries about services, facilities, restaurants, transportation, entertainment, hours of operation, etc.
- Establish and maintain good communications and team work with fellow employees and other departments within Alys Beach
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner
- Develop relationships with owners and guests to provide personalized service
- Attend to guest comments verbally and written to ensure proper attention to follow-up
- Adhere to all service standards for Guest Services
- Participate in and support Resort and company efforts toward sustainability and environmental initiatives as part of the company program
Benefits
- industry leading compensation plan
- medical/dental/vision benefit plans beginning on day one
- life insurance and other ancillary benefits
- profit sharing
- employee perks
- First day medical benefits
- company profit sharing
- $1,000 sign-on bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
