Guest Services Specialist

Full House Resorts • Rising Sun, IN

2d

About The Position

The Guest Services Specialist delivers warm, attentive support to all guests while maintaining the polished professionalism expected in a casino environment. This role provides front-of-house assistance including bell services, coat check operations, and occasional shuttle driving. The Specialist ensures luggage handling is efficient and respectful, personal items are securely managed, and transportation needs are met safely and on schedule. With a focus on hospitality, timeliness, and courtesy, the Guest Services Specialist helps create a seamless arrival-to-departure experience that reflects the standards our guests rely on.

Requirements

• Experience Required: Minimum of five (5) years driving experience.
• Education Required: High school diploma or equivalent preferred.
• Skills, Knowledge and/or Abilities Required: Ability to communicate effectively with others. Ability to understand and comply with department, Company, and government agency regulations. Ability to repeatedly bend and stoop to get into and out of vehicles. Ability to lift up to 50 lbs.
• Licenses, Certifications, Bonding, and/or Testing Required: Must have a valid driver’s license. Must be able to be insured by company insurance carrier.
• Other Specialized Requirements: None.

Responsibilities

• Maintain the highest degree of guest service.
• Assist guests with loading, unloading, and transport of luggage and other miscellaneous items up to 50 lbs; heavier items require team lift or mechanical aids).
• Safely operates vehicles, large and small, with manual or automatic transmission.
• Maintain the highest degree of personal and property safety for guests and the Company.
• Assist with shuttle service operation as necessary.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
• Greet guests and accept coats, bags, and personal items for storage.
• Issue claim tickets and ensure accurate tracking of all checked items.
• Safey store items in an organized manner to prevent loss or damage.
• Retrieve items promptly and courteously upon guest request.
• Report any suspicious items or unclaimed belongings to Security immediately.
• Maintain cleanliness and orderliness of the coat check area.
• Assist guests with dead batteries, flat tires, and the loading or unloading of large or unwieldy items (e.g. items won during contests/giveaways).
• Assist with bus group luggage.
• Performs miscellaneous duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED